Help Desk Specialist Certificate (HD41)
The Help Desk Specialist certificate program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
NOTE: Program courses in Computer Information Systems require strong aptitudes for math, problem solving, critical thinking, listening, teamwork, and written direction.
Credits for CIST & CISM courses are awarded only for courses that have been completed within the last seven years. Any courses completed over seven years ago may be recommended by the program chair and approved by the Dean of the School of Business/Public Services if the student presents recent, documented, in-field experience or current software certification.
Career Opportunities
Graduates may find employment as entry-level installation and maintenance technicians, hardware repair/maintenance technicians, and help desk technicians.
Credit Required for Completion: Minimum of 26 credit hours
Curriculum
Occupational Courses
CISM 2201: Students who successfully complete
COMP 1000 prior to January 2018 may use that course to fulfill the CISM 2201 requirement for graduation.
Occupational Electives (4 credits from the list below)