Student Catalog and Handbook 2021-2022

Help Desk Specialist Certificate (HD41)

The Help Desk Specialist certificate program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

NOTE: Program courses in Computer Information Systems require strong aptitudes for math, problem solving, critical thinking, listening, teamwork, and written direction.

Credits for CIST courses are awarded only for courses that have been completed within the last seven years. Any courses completed over seven years ago may be recommended by the program chair and approved by the Dean of the School of Business/Public Services if the student presents recent, documented, in-field experience or current software certification.

Career Opportunities

Graduates may find employment as entry-level installation and maintenance technicians, hardware repair/maintenance technicians, and help desk technicians.

Credit Required for Completion: Minimum of 25 credit hours

Curriculum

Occupational Courses

CISM 2201: Students who successfully complete COMP 1000 prior to January 2018 may use that course to fulfill the CISM 2201 requirement for graduation.
CISM 2201Foundations of Computer Applications

3

CIST 1001Computer Concepts

4

CIST 1122Hardware Installation and Maintenance

4

CIST 1130Operating Systems Concepts

3

CIST 1401Computer Networking Fundamentals

4

CIST 2130Desktop Support Concepts

3

Occupational Electives (4 credits from the list below)

CIST 2120Supporting Application Software

4

CIST 2411Microsoft Client

4

CIST 2414Windows Server Identity Services

4